As a facilitator of Requirements Discovery Sessions, one of your primary skills is questioning. Here are the fifteen types of questions you should be using when you are facilitating a requirements discovery session on your projects.

 

Type

Explanation

Example

Analyze

to express a personal understanding of concepts, facts, cause & effect.

“Would you please break that down for me, so I can understand further?”

Checking

to ensure there is no misunderstanding.

“Will you share with me your understanding of what we just discussed?”

Classify

to attempt to organize facts related to a given subject.

“It would certainly help me organize my thinking if you would please classify those points.”

Compare

to reveal knowledge & understanding of similarities & difference in facts.

“Can we compare that statement to the one we reviewed earlier please?”

Define

to understanding the interpretation of the term.

“To help me to understand, can you define that term for us?”

Describe

to select & define features which characterize a condition, situation or process.

“Can you describe a typical situation to which this might apply?”

Discuss

to examine a subject by extending its application

“Let’s explore the implications & ramifications of this.”

Explain

to clarify by demonstrating a degree of understanding.

“Can you tell us how you arrived at that conclusion?.”

Illustrate

to provide examples which will clarify the subject.

“Can anyone give me an example or two of how this would work?”

Prompt

to get more quantity

“ What else?”

Probe

to get more quality

“How do you mean?”

Redirect

to change the subject back to the point of discussion

“Good point, can we put that on the issues list?”

Restating

to demonstrate that you have understood.

“In other words….”

Review

Recap or Survey

“Can we please review the points that we have covered so far?”

Verify

Supply information to support a statement.

“How can we verify that this is indeed the case?”

 

These are the types of questions that our consultants use on our requirements definition engagements – and the types of questions we discuss and teach how to use in our training courses. To learn more, visit http://www.iag.biz.

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