Course Content:

• Facilitation Overview
  Facilitation Skill Development
  What is an Effective Facilitator
  Different Types of Sessions

• Preparing To Facilitate A Session
  Meet with your Client
  Meet with your Project Team
  Schedule the Session
  Arrange the Room
  Be Grounded in the Process
  Practice

• Facilitating A Session
  Before the Meeting
  Opening the Meeting
  Conducting the Meeting
  After the Meeting
  Practice Facilitating a Scoping meeting
  Practice Facilitating a Review meeting

• Requirements Planning Sessions
  Scoping Meetings
  Using Project/Session Objectives
  Using Context Diagramming
  Using High-Level Scenarios
  Creating Your Requirements Work List
  Practice

• Eliciting the Business Requirements
  Requirements Discovery Sessions
  Specifying the Activities
  Using Use-Case and other Process Modeling techniques
  Discovering the Information Requirements
  Practice

• Steps To Success
  Seven Factors to Successful Facilitation
  The ‘Top 10’ to Ensure Success