"Maintenance Requirements Analysis"

Learning Objectives:

Learn how to use the right elicitation techniques, models, steps and questions appropriate for all the stakeholder groups (users, senior management, non-technical, business subject-matter-experts, detail oriented, high-level, etc.)

 Learn how to apply industry best practices for discovering, describing and documenting maintenance requirements.

Document the system specification -- documents, tools, and whiteboard -- using the latest methods, procedures, skills and techniques.

Produce a change package that is understandable and useable.